There’s an old episode of The Simpsons where Homer, working from home, tries to call the nuclear plant to warn about a meltdown. As he dials, he hears the following recording: “The fingers you have used to dial are too fat. To obtain a special dialing wand, please mash the keypad with your palm now.”
Do you hate filling out online forms? Most web users do. Forms are critical to companies collecting our personal information so they can “convert” us into something---a new lead, a direct sale, a happy existing customer, a new employee. That’s why forms matter, and why they won’t be going away anytime soon. But do forms have to alienate the end user?